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    Economic Impact Payments: What do I need to know?

    Important details to keep you informed.

    • What are Economic Impact Payments?

      The U.S. Treasury Department and Internal Revenue Service recently announced the federal CARES Act which provides additional emergency relief programs to small businesses and consumers including the distribution of economic impact payments (also referred to as stimulus payments) to help Americans combat the financial effects of the COVID-19 pandemic. Visit IRS.gov/coronavirus for more information.

    • Am I eligible for an Economic Impact Payment?

      Eligibility is based on income, view eligibility requirements.

    • When will I receive my payment?

      Eligible recipients will start to receive their payment via direct deposit starting on April 15th. Direct deposits will continue beyond this date. Paper checks are expected to be sent over a longer period of time. Refer to IRS.gov/coronavirus for the most up to date information regarding both direct deposit and paper check payments.

    • How will I receive my payment?

      Payments will be made by the IRS either via direct deposit, paper check, or prepaid debit card.

      Direct Deposit

      • Most consumers eligible for an Economic Impact Payment will receive it via direct deposit into the same bank account reflected on your 2019 tax return (if you have filed), otherwise it will be based on your 2018 tax return. Please note that if you filed your taxes with tax preparation company (e.g., TurboTax, H&R Block), the IRS may not have your deposit account information. For the most accurate and up to date information regarding this process, please visit IRS.gov/coronavirus.

      Paper Check

      • If your bank account information is not on file with the IRS, or, if the account has been closed for greater than 60 days, you will receive a paper check.  If you have an account with us, you have multiple options to deposit this check into your account, including mobile deposit or by using one of our ATMs. For the most accurate and up to date information regarding paper checks please visit IRS.gov/coronavirus.

      Economic Impact Prepaid Debit Cards

      • Some consumers will receive their Economic Impact Payment by prepaid debit card. The determination of which taxpayers receive a debit card was made by the Bureau of the Fiscal Service, another part of the Treasury Department that works with the IRS to handle distribution of the payments. For more information, please visit IRS.gov.
      • Citizens Bank customers can withdraw funds from this card at a Citizens Bank ATM, but customers cannot do a cash withdrawal from this debit card at a Citizens Bank teller line.
      • The Economic Impact Payment debit cards also allow you to:
        • Make purchases online and at any retail location where Visa is accepted
        • Get cash from in-network ATMs
        • Transfer funds to their personal bank account (start by logging into https://www.eipcard.com/)
        • Check their card balance online, by mobile app, or by phone
    • If the IRS does not have my direct deposit information what can I do?

      The IRS has a web-based portal for individuals to provide their banking information online. You will need to have your account number and routing number available to sign up for this service. Visit the IRS portal.

    • Where can I find my routing number?

      If you have online access to your Citizens Bank checking or savings account, follow the steps below.
      Go to CitizensBank.com and log into your account
      Click “My Accounts”
      Click the appropriate account number
      Click the “details” link


      OR

      Get more information on routing numbers.

    • Can I deposit my stimulus check with mobile deposit?

      Yes, U.S. Treasury Checks are eligible for mobile deposit.

    • How do I know the payment arrived?

      You will get a paper notice in the mail from the IRS no later than a few weeks after your payment has been sent (both for paper checks and direct deposit).

    • What happens if I have a negative balance when my payment is deposited into my account?

      If you have a negative account balance immediately before your stimulus payment is deposited (either by direct deposit or paper check) and need access to the full amount of your payment, we can provide a temporary credit to your account until June 26th to cover the negative balance. To request a temporary credit, please call 1-800-922-9999. Please note that we're currently receiving higher than normal call volumes as we help our customers through this difficult time. To expedite service, please have your account number available. Thank you for your patience!

    • What can I do to protect myself from fraud?

      With the release of the Economic Impact Payments, criminals/scammers may leverage this opportunity to take advantage of people:

      • Scammers may try to get you to sign over your check to them.
      • Scammers may use this as an opportunity to get you to “verify” your filing information in order to receive your money, using your personal information at a later date to file false tax returns in an identity theft scheme.

      Tips to help you protect yourself:

      • The IRS will deposit your payment into the direct deposit account you previously provided on your tax return (or, in the alternative, send you a paper check).
      • The IRS will not call and ask you to verify your payment details. Do not give out your bank account, debit account, or PayPal account information - even if someone claims it's necessary to get your economic impact payment. It's a scam.
      • If you receive a call, don't engage with scammers or thieves, even if you want to tell them that you know it's a scam. Just hang up.
      • If you receive texts or emails claiming that you can get your money faster by sending personal information or clicking on links, delete them. Don't click on any links in those emails.
      • Reports are also swirling about bogus checks. If you receive a “stimulus check” for an odd amount (especially one with cents), or a check that requires that you verify the check online or by calling a number, it’s a fraud.

      It’s important to be on alert for fraud, email phishing, and bogus requests for personal information. More tips to stay safe online.

    • What should I do if I receive unsolicited emails, text messages or social media attempts to gather information that appears to be from either the IRS or an organization closely linked to the IRS?

      Please forward the information to phishing@irs.gov

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