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    Contact Us

    Important Update: Due to COVID-19, we understand you may have concerns or questions. We are here to help in any way we can. In a continued effort to keep our colleagues and customers safe, we’re implementing some temporary changes to our Call Center availability:

    • Our main hours of operation will be Monday – Friday, 7:00 am to 10:00 pm, and Saturday and Sunday, 9:00 am to 6:00 pm: 1-800-922-9999
      • Please note that some specific areas listed below have unique hours of operation
    • Lost or stolen cards will continue to have 24/7 support

    We’re currently receiving higher than normal call volumes as we help our customers through this difficult time. Thank you for your patience!

    Please visit our COVID-19 Resource Center for financial hardship relief assistance.

    To get you to the appropriate area most efficiently, please use the best number below:

    Business Banking

    Hours: 7:00 AM to 7:00 PM Mon-Fri and 9:00 AM to 5:00 PM Sat & Sun
    1-800-862-6200 for existing business banking customers.
    1-800-4BUSINESS for new customers.

    Checking and Savings Accounts

    Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
    1-877-360-2472 for questions regarding opening a new checking account, savings account, or a new CD.
    1-800-922-9999 for questions about your existing checking account, savings account or CD.

    Credit Cards

    Hours: 7:00 AM to 10:00 PM Mon-Fri and 9:00 AM to 6:00 PM Sat & Sun
    Citizens Bank Card Services®
    1-888-333-5145 for questions about credit card applications.
    1-800-684-2222 for questions about your credit cards.

    Home Borrowing

    Hours: 8:00 AM to 8:00 PM Mon-Thurs, 8:00 AM to 6:00 PM Friday, 9:00 AM to 3:00 PM Saturday
    Citizens Bank Home Equity Loans® Customer Service
    1-800-340-5626 for questions regarding an application for a new home loan.
    1-866-999-0216 for questions about an existing home loan.

    Citizens Bank Mortgage Loans® Customer Service
    Hours: 8:00 AM to 8:00 PM Mon-Fri
    1-888-514-2300 for questions regarding new mortgage applications.
    1-800-234-6002 for existing mortgage customers.

    Personal Loans

    Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
    Citizens Bank Personal Loans®
    1-888-333-0104 for questions about personal loan applications.
    1-866-999-0107 for questions about your personal loans.

    Student Lending

    Hours: 8:00 AM to 9:00 PM Mon-Fri and 8:30 AM to 5:00 PM Saturday
    Citizens Bank Student Loan® Customer Service
    1-800-600-0008 for questions about your student loan applications.
    1-866-259-3767 for questions about your student loans.

    Citizens Bank Education Refinance Loan® Customer Service
    1-888-411-0266 for questions about your education refinance loan applications.
    1-866-259-3767 for questions about your education refinance loans.

    Wealth Management

    Hours: 8:00 AM to 6:00 PM Mon-Fri
    1-866-919-4520 for Citizens Investment Services® existing investment and retirement accounts
    1-866-471-5465 for SpeciFi® digital advisor enrollment assistance or account inquiries
    1-866-919-7699 for Premier Advisory or automated account inquiries
    1-866-605-4357 for Clarfeld | Citizens Private Wealth™ or automated account inquiries.

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    Contact Information for Business Banking

    Business Banking
    1-800-4BUSINESS (1-800-428-7463)
    Monday-Friday, 7:00 a.m.-7:00 p.m. EST
    Saturday, 8:00 a.m.-5:00 p.m. EST

    Business PhoneBank
    1-800-862-6200

    Questions about Business Online Banking
    1-877-229-6428

    Contact Information for Certificates of Deposit (CDs)

    Questions about your CD
    1-800-922-9999
    24 hours a day, 7 days a week

    CD product information
    1-800-600-0008

    Open a new CD
    1-877-360-2472

    Contact Information for Checking Accounts

    Questions about your checking account
    1-800-922-9999
    24 hours a day, 7 days a week.

    Checking product information
    1-800-600-0008

    Open a new checking account
    1-877-360-2472

    Debit card issues
    1-877-242-7837
    24 hours a day, 7 days a week

    Overdraft Protection
    1-800-922-9999
    24 hours a day, 7 days a week

    Order checks
    1-866-322-1350

    Contact Information for Credit Cards

    Apply for a credit card
    1-888-333-5145

    Contact Information for Home Equity

    Talk to home equity advisors
    1-800-340-5626

    Overdraft Line of Credit program
    1-800-922-9999
    24 hours a day, 7 days a week

    Contact Information for Investing and Retirement

    Questions?
    Citizens Investment Services® existing investment and retirement accounts
    1-866-919-4520

    SpeciFi® digital advisor enrollment assistance or account inquiries
    1-866-471-5465

    Premier Advisory or automated account inquiries
    1-866-919-7699

    Clarfeld | Citizens Private Wealth™ or automated account inquiries
    1-866-605-4357

    Email Us
    Connect with an Advisor

    Meet with an Advisor at any one of our 1000+ branches or at our dedicated Banking & Wealth Centers located in:

    Contact Information for IRA Savings and IRA CDs

    For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

    To open an IRA account, please stop by your nearest Citizens Bank Branch.

    Contact Information for Money Markets

    Questions about your money market
    1-800-922-9999
    24 hours a day, 7 days a week

    Money market product information
    1-800-600-0008

    Open a new money market
    1-877-360-2472

    Contact Information for Mortgages

    Questions about your existing mortgage account
    1-800-234-6002

    Refinance or apply for a new mortgage
    1-888-514-2300

    Find a home loan originator near you

    Contact Information for Online & Mobile Banking

    Questions about personal Online Banking
    1-800-656-6561

    Questions about Mobile Banking
    1-877-670-4100

    Questions about Business Online Banking
    1-877-229-6428

    Online Banking outage information
    1-800-922-9999
    24 hours a day, 7 days a week

    Pay My Loan

    Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

    Pay My Loan Now

    Contact Information for Savings Accounts

    Questions about your savings account
    1-800-922-9999
    24 hours a day, 7 days a week

    Savings product information
    1-800-600-0008

    Open a new savings account
    1-877-360-2472

    Overdraft from savings program
    1-800-922-9999
    24 hours a day, 7 days a week

    Contact Information for Security, Privacy, and Fraud Prevention

    Report account fraud
    1-800-922-9999
    24 hours a day, 7 days a week

    Fraud prevention information
    1-877-229-6430

    Contact Information for Students

    Student Borrowing
    1-888-411-0266

    Banking For Students
    1-800-600-0008

    Wire Transfer Information

    For Wire Transfers related inquiries please visit or contact your local branch.

    #Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=|TargetElementId=|Key=Personalize your experience.#

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