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    Tap to pay. It's fast, simple and secure.

    Citizens Bank debit and credit cards are now contactless.

    How to pay with a contactless card

    • 1. LOOK

      Find the contactless indicator on the checkout terminal.

      You can use your contactless debit or credit card anywhere you see this symbol on the checkout terminal.

    • 2. TAP

      Hover or tap your contactless Citizens Bank Debit or Credit Card within a few inches of the contactless symbol.

      You can also continue to swipe or insert your card.

    • 3. GO

      Just confirm your payment and you're all set.

      (This only takes seconds.)

    Why Contactless?

    • FAST

      The contactless feature only takes seconds to process, whether you use your card or device. You can't pay accidentally and you won't be billed twice — even if you accidentally tap twice.

    • SIMPLE

      When it's time to pay, hold your card or device within a few inches of the terminal, near the contactless symbol.

      (Actual tapping is optional.)

    • SECURE

      Similar to a chip card, contactless payment transactions use a one-time security code that's unique to that transaction. This protects your payment information from being used for future unauthorized purchases.

    Use your contactless Citizens Bank Debit or Credit Card anywhere you see the contactless symbol:

    Drug stores or pharmacies

    Coffee shops

    Retail Stores

    Fast food restaurants

    Convenience stores

    Grocery stores

    Taxis

    Transit & Gas Stations

    Credit Cards

    Credit Card

    Debit Card

    Debit Card

    Pay Your Way

    Add your Citizens Bank debit or credit card to the digital wallet on your phone or smartwatch, so you can tap and go with your device.

     

    What to know about Contactless Card

    • How do I know if my card is equipped with Contactless technology?
      Simply look for the Contactless Indicator on the front of your card (it looks like a sideways WIFI symbol).

    • Where can I pay with a Contactless enabled card?

      You can use your Contactless card anywhere you see the contactless payment symbols.

      This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums and more. If you don't see the symbol, your contactless-enabled card can still be used by inserting your chip card or swiping at checkout.

    • Is tapping safe?

      Yes! Contactless payments offer the same security as EMV Chip transactions and they are backed by Zero Liability Protection1. This means you are not liable for purchases not made by you. We also offer 24*7 fraud protection and monitoring to help keep you safe.

      You can’t pay accidentally. Cards must be 1-2 inches from the payment terminal and you won’t be billed twice, even if you accidentally tap to pay twice.

    • What is a Contactless payment? 
      Contactless payments use short-range wireless technology to make secure payments between a contactless card or payment-enabled device and a contactless-enabled checkout terminal. Customers can tap their card near the Contactless Symbol , and their payment is sent for authorization. Contactless cards also come with a chip and magnetic stripe, so you can insert your card or use the magnetic stripe if a terminal is not yet contactless-enabled.
    • What if I don’t want to or can’t tap to pay?
      You can still transact by swiping or inserting your card at check out, we’ve simply added Contactless payments as a new and easier way to pay.
    • Where can I pay with a Contactless enabled card?
      You can use your Contactless card anywhere you see the contactless payment symbols.

    • How do I pay with a Contactless card?
      When you are ready to check out, you can simply tap your card at the enabled terminal. The card should be within 1-2 inches of the terminal; however some terminals function best if you tap the Contactless enabled card to the terminal itself.
    • How do I prevent the wrong card from being charged?
      If you have more than one Contactless card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the reader.
    • How long should I tap?
      You only need to hold your card to the terminal for a short 1-2 seconds.
    • Why should I use Contactless? 

      Contactless payments are Fast, Simple and Secure! A Contactless card offers:

      Convenience when making purchases: Merchants across the U.S. are increasingly able to accept Contactless cards for payment. Plus, as transit agencies across the U.S. start to accept Contactless cards at their terminals and turnstiles over the next several years, you’ll have even more places to take advantage of this feature. Protection: When you tap to pay, your card has the same advanced encryption and safeguards as the chip on your card.

    • Can I use my Contactless card in my digital wallet?
      Yes, if you add your Contactless card to your digital wallet, you can tap to pay anywhere you see the Contactless Symbol displayed on a merchant terminal.
    • Do I need to request a Contactless card or will Citizens send one to me?
      New consumer debit or credit card customers and current customers who are reissued a card will receive a card with the Contactless feature. You can request a Contactless card by calling the number on the back of your current card.
    • Can I get a card without the Contactless feature?
      We no longer offer cards without the Contactless feature. You can continue to insert your card in chip-enabled terminals or swipe your card.
    • Are there any additional fees for the Contactless card?
      No, the Contactless feature is included at no additional cost.
    • How do I use my card to make a purchase over the phone?
      Using your Contactless card to make a purchase over the phone or online is the same process you would use for a chip card. Simply provide your card information to authorize the purchase.
    • How do I know if my card is equipped with Contactless technology?
      Simply look for the Contactless Indicator on the front of your card (it looks like a sideways WIFI symbol).

    • Where can I pay with a Contactless enabled card?

      You can use your Contactless card anywhere you see the contactless payment symbols.

      This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums and more. If you don't see the symbol, your contactless-enabled card can still be used by inserting your chip card or swiping at checkout.

    • Is tapping safe?

      Yes! Contactless payments offer the same security as EMV Chip transactions and they are backed by Zero Liability Protection1. This means you are not liable for purchases not made by you. We also offer 24*7 fraud protection and monitoring to help keep you safe.

      You can’t pay accidentally. Cards must be 1-2 inches from the payment terminal and you won’t be billed twice, even if you accidentally tap to pay twice.

    • What is a Contactless payment? 
      Contactless payments use short-range wireless technology to make secure payments between a contactless card or payment-enabled device and a contactless-enabled checkout terminal. Customers can tap their card near the Contactless Symbol , and their payment is sent for authorization. Contactless cards also come with a chip and magnetic stripe, so you can insert your card or use the magnetic stripe if a terminal is not yet contactless-enabled.
    • What if I don’t want to or can’t tap to pay?
      You can still transact by swiping or inserting your card at check out, we’ve simply added Contactless payments as a new and easier way to pay.
    • Where can I pay with a Contactless enabled card?
      You can use your Contactless card anywhere you see the contactless payment symbols.

    • How do I pay with a Contactless card?
      When you are ready to check out, you can simply tap your card at the enabled terminal. The card should be within 1-2 inches of the terminal; however some terminals function best if you tap the Contactless enabled card to the terminal itself.
    • How do I prevent the wrong card from being charged?
      If you have more than one Contactless card in your wallet, you should remove the specific card you would like to use rather than tapping your wallet against the reader.
    • How long should I tap?
      You only need to hold your card to the terminal for a short 1-2 seconds.
    • Why should I use Contactless? 

      Contactless payments are Fast, Simple and Secure! A Contactless card offers:

      Convenience when making purchases: Merchants across the U.S. are increasingly able to accept Contactless cards for payment. Plus, as transit agencies across the U.S. start to accept Contactless cards at their terminals and turnstiles over the next several years, you’ll have even more places to take advantage of this feature. Protection: When you tap to pay, your card has the same advanced encryption and safeguards as the chip on your card.

    • Can I use my Contactless card in my digital wallet?
      Yes, if you add your Contactless card to your digital wallet, you can tap to pay anywhere you see the Contactless Symbol displayed on a merchant terminal.
    • Do I need to request a Contactless card or will Citizens send one to me?
      New consumer debit or credit card customers and current customers who are reissued a card will receive a card with the Contactless feature. You can request a Contactless card by calling the number on the back of your current card.
    • Can I get a card without the Contactless feature?
      We no longer offer cards without the Contactless feature. You can continue to insert your card in chip-enabled terminals or swipe your card.
    • Are there any additional fees for the Contactless card?
      No, the Contactless feature is included at no additional cost.
    • How do I use my card to make a purchase over the phone?
      Using your Contactless card to make a purchase over the phone or online is the same process you would use for a chip card. Simply provide your card information to authorize the purchase.
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